Returns & Exchanges
At ZAPDRESS, we want you to love your style; if you are not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange. Please ensure all garments are unworn, unwashed, and still have the original security tags attached.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the items in their original packaging and include the packing slip provided in your confirmation email.
Ship It Back
Print your prepaid shipping label, attach it to the parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing