Frequently Asked Questions
Everything you need to know about your ZAPDRESS shopping experience.
How long will it take for my ZAPDRESS order to arrive?
Standard shipping typically takes 5-8 business days for domestic orders. International shipping can take between 10-15 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our online portal and print your prepaid shipping label.
How do I know which size will fit me best?
Every product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to a similar garment you already own for the perfect fit.
What payment methods do you accept?
ZAPDRESS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Are the colors of the clothes accurate to the photos?
We strive to display our products' colors as accurately as possible. However, due to differences in monitor settings and studio lighting, slight variations in color may occur.
Can I modify or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, you have a 60-minute window after checkout to modify or cancel your order by contacting our support team.